Catalyst is about our passion for exceptional customer service. Our desire is to serve our community by providing the expertise of a big national firm, while giving you the feel of a hometown family office.

Our vision is to build a multi-generational agency that continues to give back to the communities we serve, supports our veterans, and have the means to help others in need. Our promise is to contribute a portion of every dollar we earn to support the causes that make a positive impact in our community.

• Meet to understand and address your most critical needs.
• Explore and evaluate all options.
• Execute a strategy or plan of action.
• Monitor and proactively adjust as the market, your needs, or situation changes.
• Timely Communication:
  1. Connect quarterly to ensure we are fulfilling your needs.
  2. Begin renewal evaluations 90+ days out.

• Don Malcolm, Owner/Agent
  Don brings over 34 years of insurance industry expertise, with the last 20 years at Burns & Wilcox, a national broker, where he served various roles across underwriting, brokerage, marketing, strategic planning around new business development, and establishing and managing carrier and agent relationships. Don’s efforts have earned him a seat in the Burns & Wilcox Million Dollar Club for the years 2017-2021, Burns & Wilcox 2015 Director Award, in addition to numerous Burns & Wilcox Top New Business Producer Awards. If you ask him, no other award outweighs seeing the development and growth of his team members.  Don is an active member of Browns Bridge Church where he spent the last 10 years volunteering.  Don graduated from Tennessee Wesleyan College with a Bachelor of Science degree. 
• John Patterson, Owner/Agent
• John brings 34 years of insurance experience in both commercial and personal lines. Licensed in all lines of insurance. Prior experience with the following: Federated Mutual, Sydney O. Smith, and Marsh & McLennan. John has related experience in the financial services industry with Merrill Lynch. John graduated Kennesaw State University with Bachelor of Business Administration in Finance. 
• Cindy Austin, Agency Operations Manager
  Cindy is a 21 year veteran of the insurance industry, and she holds designations as a Certified Insurance Counselor and Certified Insurance Service Representative from The National Alliance. She is a creative thinker with invaluable experience concerning the daily operations of a retail insurance brokerage, including cultivating successful underwriting relationships & the design/placement of insurance programs.
• John Young, IRMI Risk Management Advisor
  John brings 46 years of commercial lines business focused around E&O, D&O, EPLI, Cyber Liability, Workers Comp Stop Loss, and Commercial Underwriting. John honorably served as a Special Forces Medic in the United States Army. John attended University of South Carolina prior to joining the Army and finished up with a Bachelors in Communications from Georgia State University after the Army.  

Licensed in GA, SC, NC, AL, TN, OH, MI, DE, and FL